FAQ

Q: When will my order arrive?

A: Please allow 2-4 weeks from your order date for U.S. deliveries, and up to 45 days for international deliveries.

 

Q: Is there a tracking number?

A: Tracking information is NOT available for FREE items. If you paid for standard shipping, a tracking number is available 5-7 days after your order was placed. You may email us support@overstockrus.com for your tracking number.

 

Q: How do I check on my order?

A: If you did not receive a confirmation email, please check your junk/spam folder. If it has been more than 45 days since your order, please email us at: support@overstockrus.com and we will check your order status and refund or resend your order if necessary.

 

Q: Can I change or cancel my order?

A: If you wish to change or cancel your order, you may do so up until the time that your order has been processed. Once your order is ready for shipment, we no longer have the ability to make changes or to cancel the order.

 

Q: What is the Return Policy?

A: We offer a 100% money back guarantee on all items defective on delivery and orders undelivered after 45 days, so please contact us support@overstockrus.com clarifying your refund request, and we will follow up. Refunds does not apply to FREE items.

If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order.  Free items are non-refundable once shipped.

 

Q: What is the status of my order?

A: After an order has been placed, it is promptly sent to one of our fulfillment centers where we will begin to ship your item(s) within 3-5 business days. We then ask that you allow 2-4 weeks for delivery.  Products coming from overseas can take as long as 45 days. If you do not receive your order within 45 days please contact us for a refund, or we can resend your order.

Certain suppliers will not provide us with a tracking number unless a minimum order amount is met.

 

Q: Can I change or cancel my order?

A: If you wish to change or cancel your order, you may do so up until the time that your order has been processed. Once we have sent out your confirmation of processing, we no longer have the ability to make changes or to cancel the order.

 

Q: When will I receive my item(s)?

A: Most items should be received within 10-21 days of your order date.  Products coming from overseas can take as long as 45 days. If you do not receive your order within 45 days please contact us for a refund, or we can resend your order.

If you ordered multiple items, it would not be unusual to receive multiple packages at slightly different times. We source items from all over the globe to get the best quality at the best price.

 

Q: Do you deliver products Internationally?

A: Misenka.com successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

 

Q: How do I place an order?

A: Simply choose your color or size if applicable from the dropdown menu on the product page, then click the Add To Cart button and proceed to checkout. 

 

Q: When will you ship my item?

A: All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 3-5 days of payment.

 

Q: How secure is my personal information?

A: Misenka.com adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.